We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above, finalize your application by clicking apply below.ResponsibilitiesTo prevent and minimize financial losses due to fraud to Capitec Bank and its clients through:Managing all functions pertaining to Fraud Operations in the Financial Crime Operations Department (Fraud Engagement Centre – FEC, Fraud Monitoring – FM, and Unauthorised Transaction Disputes – UTD).Ensure compliance with all Fraud Association rules and regulations, guidelines of the Ombudsman, and Capitec Bank's risk requirements.Effectively resolving client fraud cases through the application of expert fraud operations knowledge while maintaining a high level of client experience.ExperienceMinimum: At least 4 - 5 years' experience in a fraud environment, dealing with detection and prevention within a banking/financial services organization.At least 3 years' experience in leading a team.Experience in Fraud Risk Management within a fast-paced and complex business setting.Exposure to banking and risk systems.Ideal: 5+ years' experience in Fraud or Forensics management.Capitec Bank policies, products, and procedures.Legislation relating to banking.Qualifications (Minimum)Bachelor's Degree in Forensics or Business Management.Qualifications (Ideal or Preferred)Honours Degree in Forensics or Business Management.KnowledgeMinimum: Good understanding of Fraud and Forensics Operations.General management and business knowledge in retail or finance/banking industry.Processes, procedures, and regulations relating to Fraud Operations.SABRIC and Banking Ombudsman rules and procedures.Budgeting and resource planning.Fraud types (Smishing, Vishing, Phishing, Card swap, Card present, Card not present, etc.).People management and development principles.The E-commerce markets.Knowledge of relevant regulatory bodies.Client experience and engagement.Ideal: Capitec Bank services, products, policies, and procedures.Fraud and Forensic Services.Dispute resolution management for different types of Fraud cases.SkillsCommercial Thinking Skills.Computer Literacy (MS Word, MS Excel, MS Outlook).Interpersonal & Relationship management Skills.Conditions of EmploymentClear criminal and credit record.Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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