Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Simmonds Street 5
Manage and lead a team of Fraud Detection Analysts and Team Leaders, by planning, organizing and responsibly managing the operational area for rigorous fraud detection while protecting Customers and the Bank.To drive the culture of operational excellence whilst keeping the Customer at the heart of all that we do.
Be accountable for ensuring high quality, differentiating and efficient customer service is provided to customers by the Fraud Detection Analysts and Team Leaders.
Qualifications
Qualifications
Experience
8-10 years experience in all facets of the banking service environment; products, processes, and systems with experience in fraud risk management across banking products and platformsExperience in a leadership role in fraud or similar environment Additional Information Upholding StandardsMaking DecisionsDeveloping StrategiesInterpreting DataComprehensive knowledge of transactional systems, processes, and procedures in the industryAbility to analyse and problem solve and knowledge of relevant legislation within Banking contextAbility to analyse situations and issues, identify options, draw logical conclusions, and sound inferences, determine, and recommend practical sources of action utilising good judgment and strategic thinkingAbility to manage and lead people to deliver high levels of operational excellence and customer serviceKnowledge of dealing with client relevant legislation and how it is implemented in a banking environmentPlease note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or ******
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