Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service's needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment. Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service's needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.
The role is responsible for the functional management and execution of internal engagement (employees), external engagement (stakeholders & PR), and customer engagement (regulatory and operational communication).Develop a Centre of Excellence (CoE) in line with the Group communications strategies developed for internal and external communication.Development of Customer Life Cycle journey for engagement and communication relating to touchpoints throughout this journey. An employee communications strategy that aims to make every employee a brand advocateA PR strategy that confidently builds relationships with the media and aims to make them brand advocates for the MFC segment, while supporting marketing initiatives and group focus areas.To deliver an external engagement strategy that strengthens our strategic partnerships with stakeholders.Ensure our leadership team is adequately profiled.To have a crisis management system in place should it be needed.Manages reputational risk in the delivery of internal and external communications.Provide support, and expertise and proactively manage crises and relief management to maintain the OML brand and reputation.Provides expertise in the identification of communication opportunities and communication needs for different stakeholder groups. Design and implement a strategic communications plan, aligned to both OML and GMPAS strategies, that drives engagement and shifts culture (including managing channels). Drive the delivery and utilisation of effective platforms to boost effective communication. Collaborate with the Group Marketing, Public Affairs, and Sustainability team to deliver consistent communication to external stakeholders. Manage and monitor communications assurance & governance framework and mechanisms: Maintain and manage communications playbooks Advocate and socialize communications policies, principles, house views, and frameworks. Monitor and ensure compliance to policies, principles, house views and frameworks and assist in dealing with non-adherence Drives and manages accountabilities for certain legislative requirements specifically impacting the way we engage with our customers e.g. TCF, POPIA, PPR, etc. Manage Budget spend and forecast. Requirements Extensive experience in defining and implementing communications strategies and plans, including driving communication standards and governance across a business. Experience in managing teams Prior financial services industry experience preferred. Skills
Analytical Thinking, Collaboration, Executing, Leading with Influence, Personal Mastery, Relating, Strategic FocusEducation
Bachelors Degree (B) (Required)Closing Date
03 July 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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