Manager, Client Experience & Comm

To monitor measures implemented for pro-active identification, execution, prioritisation, and measurement of a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules across CHNW SA fraud value chain. Support the management of the resolution of client and staff friction points to improve the overall client experience as it relates to fraud risk management considering the overall client experience objectives.QualificationsBachelor's Degree or Diploma in HospitalityExperience RequiredClient Coverage - 4 - 5 years of experience.4 - 5 years in hospitality management.General understanding of the Hospitality Industry.4 - 5 years experience in all facets of the hospitality service environment.Experience with stakeholder management required and must be strategic and operational in real estates.Additional InformationAdopting Practical ApproachesArticulating InformationExamining InformationExploring PossibilitiesGenerating IdeasInterpreting DataMaking DecisionsProviding InsightsTaking ActionTeam WorkingUpholding StandardsComplianceCustomer Reception and ChannelingProduct and Services KnowledgeVerbal CommunicationAnalytics and Advanced ExcelTarget Driven, and have Excellent Communication skillsPlease note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or ******
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