Business Segment: Corporate & Investment Banking
Responsible for supporting the Business Head to enable strategy, achieve minimum standards of service, adherence to governance standards, achieve budgets, manage costs, and continuously improve operational efficiency of the team with clear objectives and established tools. Responsibilities are directed by the requirements of the Business Head and align to the strategic objectives of the business unit.
Co-ordinate analysis and prioritisation of operational efficiency investment initiatives to ensure optimal use of limited resources while delivering unique client experiences at a decreased cost. Monitor business performance measures to ensure overall health of the franchise. Provide proactive time management support and coordination to managers in the team by reviewing requests (meetings, emails, calls) on a continuous basis and determine priority and action.Coordinate data input from a variety of sources to provide a reliable view of the client to meet the unique requirements of the country. Create and maintain a fit-for-purpose document and data management system for the team by monitoring data standards, version control, system access, and permissions to ensure data quality and value to the users.Manage costs and stationery inventory to ensure team efficiency. Contribute to budget management for the Function by obtaining cost centre reports from the Finance Function. Review the information provided and summarize it for the relevant managers to correct errors as required.Promote delivery of an ideal client experience through practical application of client engagement and sales enablement models to provide client service teams with tools to best service clients in the markets. Oversee the coordination and preparation for client engagements on behalf of the Executive team to enable successful client interactions.Reinforce operational resilience & agility within the CIB risk appetite framework & parameters. Monitor controls set by the Group to identify & manage risks. Participate in meetings to fulfill governance responsibilities including taking minutes, approval of minutes by the meeting chair & distribution to the relevant stakeholders within the agreed time period. Contribute to team governance by providing support in receiving, submitting & obtaining approval for documentation from the right mandate holders.Responsible for implementing a tactical plan to operationalize the Group strategy within the local context, client expectations, and market aspirations. Track Group and selected local metrics to identify gaps and adjust the plan to achieve strategic objectives. Compile and distribute Exco reporting dashboards to ensure effective monitoring of progress against strategy, decision-making, and actioning.Scan the local environment for regulatory changes and coordinate action plans in partnership with Product and Country representatives to ensure continued license to operate within the local market.Assist with the implementation of organisational effectiveness initiatives and best practice standards within the local context to empower an efficient team. Provide support and assistance with communication tools such as Teams to facilitate effective collaboration across the team, regions, and countries. Participate in the onboarding of new team members by liaising with the relevant functions to arrange all logistical, hardware, or software requirements.Minimum Qualifications Type of Qualification: First Degree
Field of Study: Project Management
Experience Required Business Enablement
Business Support
5-7 years experienceProject management across multiple functions, managing multiple projects and resources.Data analysis experience.Competitors analysis experience.Process improvement experience.Experience in using data analysis tools e.g. PowerBI.1-2 years' experience:
Able to establish networks inside and outside the organization to gather information and influence key decision making. Provides evidence of effective communication to influence and drive change.Has a broad understanding of the business operating models and client engagement models.Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or ******.
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