Manager: Branch | Europcar Van Rental | WitbankClosing Date: 2024/09/19Reference Number: MOT240912-4Job Title: Manager: Branch | Europcar Van Rental | WitbankBranch/Department: WitbankJob Type Classification: PermanentLocation: Witbank, Mpumalanga, South AfricaJob DescriptionEuropcar, one of South Africa's leading car rental companies, has an exciting opportunity for a Branch Manager at the Witbank Branch. The suitable candidates will have relevant experience as a Supervisor or Manager and will demonstrate a commitment to customer service excellence and the achievement of business objectives.Company OffersBasic salaryMedical AidLaptopCompany VehicleFuel AllowanceCell phone AllowancePensionFuneral coverSpouse coverPosition OverviewThe purpose of the position is to manage, monitor and lead branch activities and processes to achieve performance targets, goals, and operational excellence through compliance and customer service delivery.Specific Role ResponsibilitiesDevelop, implement, and drive a branch strategy aligned with the greater Operations strategy.Revenue, budget, and branch profitability management.Monitor revenue, costs, profitability, risk, and customer service metrics, taking corrective action where required.Continuously monitor process turnaround times and quality standards, resolving issues to enhance customer service delivery.Build sustainable customer relationships to ensure retention and growth.Implement and oversee compliance and governance processes to manage risk liability.Seek and leverage business growth opportunities.Handle and resolve customer queries and correspondence effectively.Manage administration tasks, e.g., banking, management reports.Ensure assets are fully utilized and regular equipment maintenance is performed.Manage and reduce overhead costs.Plan daily fleet operations effectively.Enhance profitability through effective yield management.Create an engaging and productive work environment.Manage and develop staff, providing guidance, setting performance standards, and offering training.Qualifications And ExperienceMinimum Experience:5-8 years relevant experience, including 3-5 years in business operations management and corporate sales/account management.Minimum Qualification:Qualification in a relevant field of study (Diploma or equivalent, NQF5).Preferred Qualification:BCom degree or equivalent business degree/diploma (NQF6+).Minimum RequirementsComputer literate with intermediate skills in Excel and Outlook.A valid, unendorsed driver's license.Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.Skills and Personal AttributesCommunication skillsBusiness and Operations ManagementBusiness Development/SalesPersonnel ManagementAnalytical thinkingEmpowering peopleRelationship buildingCommercial thinkingDriving resultsOpenness to changeConflict managementManagerial competenceOperations Risk ManagementCustomer focusedEthics and ValuesTime managementReportingAble to work under pressureNegotiation SkillsAbility to provide counselling, coaching, mentorship, and support.Personal AttributesCommittedProfessionalResilientCompetitive and ambitious for resultsIndependent, a self-starterComfortable with a fast pace and changeProactive, demonstrating initiativeCommitted to maintaining high quality and standardsSeniority Level: Mid-Senior levelEmployment Type: Full-timeJob Function: OtherIndustries: Wholesale Motor Vehicles and Parts
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