Our client, a prominent retail group headquartered in the Western Cape, has provided exceptional services in the realm of Fast-Moving Consumer Goods (FMCG) since their establishment in 2012. Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises – "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers.Our client is recruiting for an experienced Bakery Manager to join their team based in Gugulethu and Khayelitsha stores.Job Purpose:To create and maintain a fully functioning, profitable Bakery Department and promote excellent customer service and communication, responsible for the full management of the bakery department and staff. Top quality products are to be produced in a hygienic environment – NOT NEGOTIABLE.Responsibilities:Meet customer needs with a smiling face and remember that the customer always comes first.Always make our customers know that they are important.Manage all customer questions and concerns.Ensure that Bakery staff adheres to all customer service requirements.Use customer suggestions and complaints to guarantee that the needs of the customers are being met.Increase customer and bulk customer numbers for the department.Plan daily/monthly operations of the Bakery Department.Receive stock and ensure cutting, packing, and merchandising is up to the company's standards and Policies and Procedures.Participate in the sales and marketing of the Bakery Department.Plan, organize and participate in promotional activities.Responsible for the general departmental costing.Keep wastage and shrinkage to a minimum.Schedule staff ensuring adherence to scheduling procedures.Induct and train new staff members to the expected level.Ensure compliance of staff daily duties planned.Address performance and personnel issues in a timely manner.Take responsibility to meet the performance targets set by Senior Store Management.Adhere to company Rules and Regulations and Policies and Procedures, ensuring staff compliance.Always ensure departmental cleanliness and hygiene.Ensure that staff comply with the hygiene standards prescribed by the company.Ensure all security measures and procedures are always adhered to.Skills required:Customer service orientated and a willingness to deal with people every day.Ability to create a teamwork environment.Ability to identify and solve problems.Take initiative.Communication skills to train staff members and communicate problem areas.Accurate with figures.Interpersonal skills.Attention to detail - Accurate.Commitment to delivery and quality.Good people management skills.Be able to delegate effectively.Be able to operate independently and as part of a team.Good administration skills.Qualification:Grade 12 (Matric).Approx. 3 years' Baker/Confectioner experience.5 Years' store (retail) experience.Salary: Market relatedWorking Hours: Monday to Sunday - Shifts.Should you wish to apply for the position, please apply directly via this job board, ensuring that you quote reference number 202612 in the subject heading or email body.Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, if you do not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (Pty) Ltd does not hold applicants accountable for any application fee.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email ******.
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