Managed Services EngineerWe're your dream technical team!What you'll doWant to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in Johannesburg and work in a post-sales environment, supporting customers, optimizing the Mimecast experience and handling technical challenges quickly and appropriately.We need to be there for our customers 24/7, so you'll work to a rota and spend time building long-lasting relationships. Day to day, you'll analyse events and identify security threats and scams using Mimecast and third party tools; provide customers with regularly scheduled reports; handle cases and take phone calls when needed; help customers out with Mimecast products when they your assistance; and provide support to anyone who needs it – whether that's customers, partners, resellers or internal staff.What you'll bringExperience managing customer-facing implementations of 3rd party SaaS and IT servicesExperience with Microsoft, Google Apps or other email platformsA good understanding of internet fundamentals, DNS, network routing, firewalls and email deliveryExperience with Microsoft Exchange and Active Directory or other email platformsExcellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward mannerExperience of working with globally diverse customersExperience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systemsKnowledge of email authentication techniques as SPF, DKIM and DMARCExperience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systemsWhat We BringJoining Mimecast a a MS Engineering means spearheading client relationships, strategically aligning solutions and shaping our team's success. As you elevate our position in cybersecurity and email management, you'll thrive in a dynamic environment, receive comprehensive support for professional growth, and contribute to an industry-leading company where your impact truly matters.We are Mimecasters. And we are alive with purpose.DEI StatementCybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they're a cybercriminal, of course.We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
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