Job Description - Maintenance Team Member (Plumbing Specialty) (HOT0B90T)
A Maintenance Team Member will support the Engineering, Health and Safety Manager with general maintenance work, to maintain proper conditions of tools, equipment, and working areas throughout the hotel.
This role specializes in Plumbing work to focus on supporting the Plumbing systems within the property, but also serves as a Generalist handyman and all-rounder support within the Maintenance Department.
What will I be doing? As Maintenance Team Member, you will support the Maintenance Department to ensure an exceptional operational experience throughout the hotel.
Specifically, a Maintenance Team Member will perform the following tasks to the highest standards:
Perform day-to-day general maintenance duties within the hotel rooms and public areas. Organise the 'work area' to execute assigned repair & maintenance tasks effectively & efficiently, to the required standard, and in line with our quality and service standards. Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, AC, landscaping, and painting in all areas of the hotel. Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment. Engage with guests while performing repair tasks or in public areas such as corridors, elevators, in front of guest rooms etc.
Greet friendly and with a smile, do a bit of small talk, ask for their feedback and enquire what you and your colleagues can do to make their guest experience even better! In the area of expertise of Plumbing, take the leading role in ensuring the full functionality of equipment, infrastructure, or machinery at all times.
Perform all necessary repair, monitoring, and maintenance tasks quickly and without explicit instructions of the Engineering, Health & Safety Manager or Maintenance Supervisor.
Consult with the Engineering, Health & Safety Manager before acting on more complex problems. Record and report completed repairs and items that require further attention to the Engineering, Health & Safety Manager.
Contribute ideas to reduce hotel operating costs and conserve energy and water. Be a reliable and motivated member of the Engineering, Health & Safety team. Communicate pro-actively, clearly and constructively with other team members to help deliver great guest experiences at our hotel. Be willing to help in other departments during busy periods and as required. Spend at least 30 minutes per day working alongside colleagues in Guest Operations e.g.
F&B service, stewarding, housekeeping or front office as instructed by the Engineering, Health & Safety Manager or Maintenance Supervisor. Provide constructive suggestions/feedback to your Line Manager on products, processes, and procedures to contribute to our continuous improvement efforts. Be aware of planned team meetings and learning sessions and attend as required. Be open and willing to learn something new every day. Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees. Execute any other duties as assigned by your Line Manager and the Hotel Leadership team. What are we looking for? Strong experience in Plumbing and preventative maintenance of plumbing and related systems. Previous maintenance experience, preferably in a hotel or a similar varied work environment such as ships, hospitals or retail businesses. A certificate in Engineering is preferred. Strong interpersonal and communication skills. Ability to work without close supervision and within established timeframes. Strong work ethic. A passion for managing a variety of projects and tasks throughout the day. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and
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