JOB DESCRIPTION Job TitleField Services Engineer- Ultrasound and HPM (Hospital Patient Monitoring)Job DescriptionAs a Field Service Engineer, you will be responsible for defined procedures and methodologies to install, configure, test, maintain and support hardware and software solutions, including problem identification, system architecture definition / specification, implementation, basic integration, validation and verification testing, customer education, solution activation, and system restoration.Your role:This is a multimodality Field Service Position with Ultrasound and /or HPM as the primary modalitiesServes as the technical resource for implementing solutions that require analysis of situations or data, and an in-depth knowledge of the solution.
Prepares site assessments.Provides technical review of system configurations to ensure viability of system performance.Prepares as-built drawings to document work completed during project or job.Resolves complex customer issues requiring independent judgment based on strong IT knowledge and skills.Provides remote and on-site technical support to installed customer base.Instructs customers in the operation and maintenance of the Philips solution.
Performs regular maintenance, completes required technical modifications, and conducts troubleshooting and repair to remedy issues.Escalates any technical configuration that is not consistent with technical standards.Proactively suggests process and product improvements based on site experiences and IT knowledge.Demonstrates skills of an IT professional with an in-depth understanding of the Philips' Product(s), IT industry practices and company policies and procedures.Delivers customer projects that require analysis of situations and full understanding of the solution being implemented.Normally receives little instruction on day-to-day work, works independently, and should be able to take the lead role in most customer engagements.
Exercises independent judgment to adapt to typical variances in the customer environment for obtaining effective results.Properly completes assigned project activities with responsibility for results within project work estimates and defined delivery methodsWorks in conjunction with internal project managers, clinical application consultants, field service engineers, senior Technical Consultants, third-party entities, and customer technical lead.Provides regular status of installation activities to project manager, other team members, and functional manager.Collaborates with Philips Solution Architects to assist in the solution selling process.
Diagnoses and resolves technical hardware and software issues (remotely & on-site).Analyzes reported problems via Remote Service functionality and/or direct contact with the site and collaborates with the Customer Care Solutions Center support engineer to identify, analyze and develop a resolution plan and take the actions required to resolve a customer's issues.
Resolution plans which exceed the individual's skill or experience level are escalated to the next support level.
Regular updates regarding the status of the repair activity are communicated to the customer and Philips management.You are the right fit if:College graduate degree level or equivalent desired in Clinical or Electrical or Computing Systems Engineering.
Biomedical Engineer preferred.+5 years' experience in troubleshooting Ultrasounds & Patient Monitoring machinesExcellent PC skills (e.g.
experience with Microsoft Windows and Office software applications) including advanced level networking skillsA minimum of 3-5 years within an engineering, medical or science related environment requiredMinimum 3 years prior experience in customer facing roleThe candidate must be willing to attend oversees equipment training when requiredThe candidate must be willing to travel on occasional basis for support in other regionsStrong Customer focusCapacity to listen and communicate in a clear and effective mannerProblem solving/troubleshooting mind-setStrong team playerEmployment Equity The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994How we work togetherWe believe that we are better together than apart.
For our office-based teams, this means working in-person at least 3 days per week.Onsite roles require full-time presence in the company's facilities.About PhilipsWe are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.• Learn more about .• Discover .• Learn more about .If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
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