Luxury Spa Manager - Wellness Spa - Knysna

Guest Relations: Deliver world-class service to our discerning clients, addressing their needs with professionalism and warmth. Handle any guest complaints or concerns promptly and efficiently.Spa Management: Oversee daily operations, ensuring the spa maintains its luxurious ambience. Implement and maintain high standards of hygiene and presentation, ensuring all facilities are pristine and well-maintained.Staff Management: Recruit, train, and motivate a team of spa professionals. Conduct regular performance reviews, manage schedules, and ensure staff are up-to-date with the latest spa treatments and techniques.Product Knowledge: Stay informed about the latest luxury spa products and treatments. Recommend appropriate products to clients and ensure the spa is stocked with high-quality, in-demand items.Financial Management: Monitor and manage the spa's financial performance. Prepare budgets, manage expenses, and ensure profitability. Regularly review pricing strategies to maximize revenue.Spa Software: Utilize spa management software to schedule appointments, manage client records, and track inventory. Ensure all staff are trained on the system and that it is used efficiently.Minimum Requirements:Luxury and 5***** spa background3 years spa management experiencePeople skillsSpa Software literateOwn vehicle, weekend workAdditional Information: If no reply is received within 4 business days please consider your application unsuccessful.We Offer:Quarterly Incentive on earning potentialExperience: Between 5 - 7 Years.
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