The OpportunityWe're looking to add great new talent to our Supply Chain Solutions IT portfolio. If you are committed to quality, then join our drive to develop world-class IT Solutions. With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths. As such, we need to employ top talent to support our key business functions.TFG's IT division provides innovative, strategic and cost-effective ICT solutions and professional services to TFG and its subsidiaries. Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer outcomes.TFG Logistics Business Division have recently implemented the largest TFG Distribution Centre with multiple phases of this initiative still to be delivered. In addition, there are key strategic plans to restructure the Distribution System Capability extensively over the next 3 years providing an exceptional opportunity for the successful IT candidate to be involved in supporting and managing these Supply Chain IT solutions, primarily Manhattan Warehouse Management Open system.ResponsibilitiesProvide Operational Support Team leadership, system maintenance and application support services for TFG's Warehouse Management Systems and other Logistics Systems.Ensure that Operational Support services are aligned and deliver according to Service Levels and Service Availability KPI's.Management of high priority incidents (failures) and Incident reports.Management of escalated Incidents and Service Requests.Management of problem investigations and problem reports.Identify and implement Continual Service Improvements (CSI).Involved with system enhancements and the elimination of Technical Debt.Engage with business users and other IT staff according to TFG Values to deliver positive business outcomes.Engage with Project Delivery team to transition new/enhanced system solutions from Project mode into 'Business as Usual' mode.Oversight and management of Daily Health Checks performed by Ops Team and Vendors.Management of external IT vendors that provide Warehouse Management Systems application support to TFG Logistics Systems Team.Management of Logistics Standby Roster and batch calls.RequirementsHave a relevant tertiary qualification.Minimum of 5 - 8 years' application support experience ideally in warehouse systems.Have good technical skills ideally in Oracle SQL, PL/SQL.Have a good understanding of warehouse management processes and IT Service Management processes (ITIL).Able to work independently and in a team-oriented environment.Have good verbal and written communication skills.Demonstrate a commitment to customer service, displaying problem resolution and technical support capabilities.AdvantageousExperience or knowledge about Oracle Databases and Cognos reporting tool is advantageous.Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.
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