&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.
Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function.
For this reason we choose &Beyonders very carefully they are the strength and the future of this company.
OUTPUTSPrepare welcome and departure notes for guestsCheck guests in during the day and manage dietaries, children, or any other special requestsImplement and follow the BOPsHost guests during the day - meet them back from drive and assist with any request they haveEnsure that all products that encounter the guest are consistently of the correct standardCheck set ups for breakfast, lunch and dinnerMake sure the main area is always tidy and styled to the BOPsHost guests at mealtimes and check smooth running of service from the kitchen and waitersCheck guests out and do daily room checksWork closely with waiters and HODs to maintain a high service standardAssist in any other departments as and when requiredProvide superior service and quality to guestsManage bar ordersManage staff, staff timebooks, performance and other HC relatedSKILLS REQUIREDCommunication skills - with guests and fellow staff membersStandard of your work must exceed the standard of the lodgeGood organisational abilityLateral thinking abilityInitiativeMust adhere to World Class Hospitality and Service StandardsProfessional, courteous, hospitable to guestsMust be able to cope under pressure to meet guests needsMust be able to lead people and correct things when neededHonest, have good integrity, proactive and driven person who has career ambitionsKNOWLEDGE REQUIREDHospitality qualificationEnvironmentThe surrounding communitiesThe countryCompany Knowledge (&BEYOND as well as Foundation)Valid unendorsed SA drivers license essential.PREVIOUS WORK EXPERIENCE REQUIREDMinimum 3 years relevant camp management experienceExperience in the service industry especially in dealing with guests and staffThis is a permanent live-in position, based at Rock Lodge.Transport to/from leave cycles is the successful candidates own responsibility