Job Title: Lodge Manager
Reports To: General Manager
Core Competencies
At least 5 years' Lodge management experience
5-star, high end lodge experience is essential
Pre-opening advantageous
Strong yet empathetic leadership skills
Positive attitude & good communication skills (written and verbal)
Ability to think clearly & make quick decisions
Numeracy & logistical planning skills
Professional & a calm, rational approach in difficult situations
Flexibility
Energy & patience
Good listening, coaching and mentoring skills
Excellent attention to detail, initiative & interpersonal skills
Excellent organizational skills
Presentable, well-spoken and professional individual
High guest centric approach
Must be able to provide and ensure an overall guest service
Must be able to work independently
Duties and Responsibilities
The overall running of the lodge in conjunction with the lodge departmental managers including guest activities, hosting, housekeeping, catering, curio shop, stock take, banking, accounts, administration, maintenance, staff management and Reserve relations.
The entertainment, safety and needs of all guests by means of expert and professional guidance and service at all times.
The daily, weekly and monthly administration required in terms of company procedures to accurately record and control orders, receipts, consumption and sales of shop, bar, housekeeping, fuels, gas, all camp assets and sundry stocks under your control.
The development and maintenance of high standards of service to guests, personal discipline and decorum in yourself and your staff at all times to compliment the high standards established and expected by the company.
To ensure punctuality and neatness of staff, training of staff with respect to guest service and relations, communication, etiquette, safari skills, job requirements, motivation of your staff and to instill a conservation ethic in all staff. To develop close and efficient co-operation with your staff to ensure the efficient and profitable execution of your duties at the lodge in all aspects of its operation.
To totally familiarise yourself with all the rules and regulations pertaining to operations within a Game Reserve and company rules, contracts, disciplinary code, emergency procedures and to be fully conversant with current labour laws and practices.
To ensure that all guests are correctly briefed before the start of any activity on all matters pertaining to first aid, safety and self-discipline and that all new arrivals have signed the waiver, safety and indemnity form without fail.
Any other task delegated to you by the General Manager or any other senior management within the company.
To oversee that all tasks and activities within the lodge are carried out in line with the Company Standards, National and Regional laws and policies
Ensure that payroll, and other HR procedures are attended to and provided to the HR department within time frames as stipulated
Ensure succession planning for your lodge with assistance of Staff HR and General Manager
Ensure a regular process of feedback & evaluation is implemented for all lodge staff to monitor performance and fair pay process.
Management and care of all company Assets and property
To take responsibility and ownership of the entire lodge operation
Should you meet the requirements, please send your CV to ******
Job Type: Full-time
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