Lodge Manager

Ensure exceptional guest service and satisfaction.
Handle guest complaints and resolve issues promptly.
Oversee concierge services and coordinate special guest requests.
Welcome and check-in guests, ensuring a warm and personalized experience.
Conduct performance evaluations and provide ongoing training and development.
Foster a positive and motivated work environment among the staff.
Creating an exceptional fine dining experience that embodies excellence.
Ensuring that the food reaches the utmost standard of excellence in terms of quality.
On-the-job training of service staff.
Oversee daily operations of the lodge, ensuring smooth and efficient functioning.
Implement and maintain standard operating procedures.
Ensure compliance with health and safety regulations.
Oversee inventory management and procurement processes.
Ensure the lodge is well-maintained, neat and clean.
Coordinate with maintenance teams for regular upkeep and repair of facilities.
Implement sustainability and eco-friendly practices.
Build and maintain strong relationships with guests to encourage repeat business.
Collect and analyze guest feedback to improve services and facilities.
Oversee the planning and execution of events and activities for guests.
Maintain high standards of quality in all aspects of lodge operations.
Conduct regular inspections to ensure compliance with 5-star standards.
Develop long-term strategies for the growth and development of the lodge.
Implement innovative ideas to enhance guest experiences and lodge offerings.
Manage staff in terms of discipline.