Kendrick Recruitment is now seeking a motivated and dynamic individual for the role of Lodge Manager for a luxurious 5* property based in the heart of Zululand. This is a live-in, senior-level position responsible for overseeing the day-to-day operations of the lodge, managing financial reporting and budgets, and leading our dedicated team of hospitality staff. The ideal candidate will have previous experience managing 5-star lodges, possess strong leadership skills, and thrive in a high-pressure environment.
Key Responsibilities
Day-to-Day Operations: Oversee all aspects of operations to ensure seamless and exceptional guest experiences, including managing guest services, housekeeping, maintenance, stock takes, and food and beverage operations.
Marketing and Revenue Optimisation: Liaise with travel planners/partners, the Managing Director, and the media department to deliver the Sales & Marketing initiatives necessary to achieve occupancy and rate targets.
Financial Reporting and Budgets: Develop and manage budgets, monitor expenses, and prepare financial reports to ensure financial discipline and efficiency.
Staff Management: Lead and motivate a team of hospitality professionals, including hiring, training, scheduling, and performance management. Foster a positive work environment that encourages teamwork and excellence.
Customer Satisfaction: Maintain high standards of service excellence and exceed guest expectations at all times. Address any guest concerns or complaints promptly and effectively to ensure guest satisfaction and loyalty.
Compliance and Safety: Ensure compliance with all relevant regulations, health and safety standards, and company policies. Implement and maintain procedures to safeguard the well-being of guests and staff.
Qualifications
At least 3 years' previous experience managing a 5-star lodge or small luxury hotel/resort is essential.
Proven track record of success in overseeing lodge operations, financial management, and staff leadership.
Strong organisational and multitasking skills with the ability to work efficiently under pressure.
Excellent communication and interpersonal abilities to interact effectively with guests, staff, and management.
Proficiency in relevant software applications, including MS Office and property management systems.
Bachelor's degree in Hospitality Management or a related field is preferred.
Contactable references.
Additional Requirements
Flexibility to work irregular hours, including weekends and holidays, as needed.
Ability to adapt quickly to changing circumstances and prioritise tasks effectively.
Dedication to upholding the highest standards of service and professionalism.
Passion for the hospitality industry and a commitment to delivering memorable guest experiences.
This is an exciting opportunity for a talented Lodge Manager to join a leading conservation and hospitality operation in a stunning natural environment. If you are passionate about hospitality, conservation, and creating unforgettable guest experiences, we invite you to apply.
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