Area/ Location: Hoedspruit, Limpopo
Job Description:
Our client is seeking a dynamic and highly motivated individual to join their team as a Lodge Anchor. As a Lodge Anchor, you will play a crucial role in ensuring that our guests have an extraordinary experience during their stay. Your primary responsibility will be to provide outstanding customer service and act as a point of contact for all guest-related inquiries and requests.
Qualifications & Requirements:
The core function of the lodge anchor is to host the guest and manage all aspects of them to maximize guest delight
Valid RSA Driver's License
Proficient in Office Suite and Email
Exceptional Guest Relations skills
Ability to manage staff
Understanding and ability to manage the different departments
Ability to plan ahead and problem solve
Financial experience in budget control, stock takes and stock control
Experience:
Minimum 2 years' experience in a Big 5 reserve and 4-star lodge necessary
ResRequest experience will be beneficial
Package:
Salary is negotiable depending on experience and references
Accommodation
Meals while on duty
21 days on 7 days off work cycle
15 days annual leave
Provident Fund
Responsibilities:
Responsibilities include but not limited to:
Meticulous in all aspects of managing the lodge
Managing, Overseeing Staff with the General Manager
Staff training and development
Assisting the marketing manager to get content for social media
Hosting Duties
Allocation of Airport Transfers
Little paws program
Assistance around the lodge in other departments if needed
Reporting to General manager, Group Operations Manager(s) and Head Office
Financial:
Stock control and stock takes
Maintain the correct allocations of expenditures
Rooms Division:
Manage the housekeeping and front office departments in conjunction with your HOD and General Manager
Ensure the lodge maintains the required standards aesthetically
Food and Beverage and Kitchen
Ensure costs are maintained as per the required standard
Assist with Events planning and execution
Assist with menu planning and cost control
Attributes:
Mature and responsible
Well spoken, well-groomed and presentable
Strong leadership capabilities
Positive attitude and approach toward team work
Hands on approach towards the guest experience
Ability takes initiative and problem solve
Excellent guest interaction skills
Passionate and pro-active towards personal growth and training
Sober Habits,
NO DRUGS
