Kendrick Recruitment currently have a lovely role available for Lodge Anchor at a 5* Luxury Lodge in the Waterberg Area.
DUTIES AND RESPONSIBILITIES
Responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of running this lodge.
Ensure SOP implementation in all departments and check the same during routine operational checks.
Randomly inspecting the stores (F & B / Kitchen) to check stock control is being implemented (quality, par stock levels, expiry etc) in conjunction with the F & B Manager or Exec Chef.
Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Providing timely and constructive feedback to all direct reports as and when required.
Ensure front desk complete administration accurately and according to standard operating procedures (FOH).
Assume role responsibility for any role as nominated by Senior management, but primarily focused on the Front Office Management, Executive Housekeeper and F&B assistant manager.
Ensure lodge Guest Experience levels are met and maintained.
To be readily available to deal with all guests queries and complaints.
Assist in management of control mechanisms related to inventory stock, stock, and breakages.
Ensure adherence and understanding to Fire, Hygiene and Health and Safety (OHS).
Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and Beverages (HK & FB).
Experience in overseeing maintenance issues.
Proven record of managing staff effectively and empathetically- culturally sensitive.
Manage day to day operations, Coordinating service and guest activities as required.
Manage allocated staff in terms of discipline and service.
Hosting of guests as well as conducting Check ins and outs.
Any other duties assigned.
Core Competencies
A professional and collaborative manager that communicates effectively and is a relationship builder by nature.
A mature, intuitive & positive individual, that leads by example.
Passionate, highly self-motivated and takes ownership in the business and detail.
Able to thrive under pressure and change, showing flexibility in daily operations.
A well-spoken and groomed individual that takes time to listen to innovative ideas and pays attention to broader problems.
Extroverted people's person.
Able to work within a team.
Able to work autonomously.
This is a live-in role and offers a competitive salary.
To apply please send us your CV, written reference letters as well as a recent photo of yourself.
GOOD LUCK!
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