An opportunity for a Linux Telephony Technical Support Engineer has been made available with an international pioneer that is an award- winning recognized by industry influencers, associations and publications. Being part of the team! Your role will be crucial in ensuring that customers receive prompt and effective assistance with technical issues related to products or services provided by the organization. Requirements: Bachelors degree in a related field (e.g., Computer Science, IT, Business) is preferred, along with several years of experience in technical support or a similar roleIndustry experience with Voice RecordingTelephony systems (Microsoft Teams, Cisco, Avaya, RingCentral, Broadsoft, etc.)SIP Signaling with a solid understanding of the protocolLinux and Windows ServerMicrosoft Azure NetworkWindows networkingWireshark / WinPcap Responsibilities: Team Leadership:Manage and mentor a global team of technical support professionalsFoster a collaborative and high-performance cultureStrategy Development:Develop and implement support strategies that align with company goalsAnalyze support metrics to identify trends and areas for improvementResource Management:Manage resources effectively, including Stang levels, budget allocation, andtechnology infrastructure to support the technical support team''s operationsCustomer Engagement:Ensure high levels of customer satisfaction through effective support solutionsEngage with key customers to understand their needs and feedbackProcess Improvement:Streamline support processes and develop best practicesImplement new technologies and tools to enhance support efficiencyTechnical Expertise:Stay informed about the organization''s products or services, as well as industry trends and best practices in technical supportProvide guidance to your team on complex technical issues Reference Number for this position is GZ59883 which is a permanent Remote position client based in Johannesburg offering a cost to company salary of R1.08m per annum