Leasing Executive Isando

Desired Experience & QualificationThe Employer: Fleet Leasing/Fleet Management Solutions with the Head Office based in Isando.EE: African Applicants only as per employers EE policy/requirementsPosition: Executive Leasing OperationsLocation: Gauteng East RandBasic salary plus benefits and full company car benefitsJob Purpose: To lead the leasing operations function within the company, setting the future business growth vision and ensuring all direct and indirect resources are in place optimally aligned and further enhanced to ensure that the overall business goals are achieved. Strategically grow the business and improve its competitive advantage by building appropriate, innovative and customer centric solutions for customers; while providing leadership to the teams on how to continuously improve processes and customer experience. Drive cost efficiencies through the value chain to maximise profitability.RequirementsCompleted Matric or equivalentNQF Level 8 Qualification in Finance/Economics/Business Management/Entrepreneurial/LogisticsNQF Level 9 Qualification in Business Management/Leadership or CA(SA) (Advantage)Legal requirements: Six Sigma (Black Belt) – (Advantage)8-10 years' Experience in Fleet Management or Financial Services5+ years' Experience in a Senior Management Position5+ Years Experience in an Executive Position in a similar organization (Advantage)Key Performance Area / Main OutputDevelop and Implement Leasing Operation StrategyAnalyse the company's strategy and business plan to determine the relevant deliverables for Leasing OperationsDevelop the Leasing Operations strategy from the company's strategy with an emphasis on:Global leasing trendsTelematics and Driver ManagementOptimisation of profit marginsTypes of vehiclesReleases of vehicles into the marketCustomer SolutionsDefine the strategic objectives, measures, and targets for Leasing Operations according to the group strategyIdentify and secure the appropriate resources for the management of Leasing Operations:Physical resourcesFinancial resourcesSuppliersBusiness partnersStrategic stakeholdersAnalyse benchmarks for similar operations to determine performance indicators for Leasing OperationsCreate and maintain a climate conducive to performance to ensure that the company delivers against objectivesDevelop and implement a balanced scorecard for Leasing Operations to operationalise the strategyMonitor and measure the performance consistently according to the metrics agreed upon in the SLAs.Initiate pro-active and corrective actions as required within the allocated time framesCompile reporting on Leasing Operations' performance at the required intervals reflecting all relevant statistics and performance indicatorsProvide feedback to the relevant role players as and when necessaryManage Leasing OperationsDefine the objectives for Leasing Operations in accordance with the divisional strategyDetermine the deliverables of Leasing Operations from the objectivesIdentify and secure the appropriate resources for the management of Leasing OperationsAnalyse benchmarks for similar operations to determine performance indicators for Leasing OperationsCreate and maintain a climate conducive to performance to ensure that the division delivers against objectivesDevelop and implement performance indicators for each department in the Leasing OperationsDevelop and implement SLA's and OLA's in collaboration with the relevant role players served by the Leasing OperationsManage Human ResourcesAnalyse the business plan to determine the applicable deliverables and targetsDetermine the human resource requirements, permanent and contractors, according to the expected deliverablesSecure the human resource requirements to ensure that deliverables will be met according to the expected targetsCompile performance plans, including personal development plans, for all relevant staff to ensure optimal performanceTrack and monitor performance according to policies and procedures and performance planning documentationContinuously provide feedback and coaching to ensure that the staff member/s performs at the optimum productivity levelConduct performance reviews according to policies and procedures and take corrective actions where necessaryAppraise performance at the end of the performance period according to policies and proceduresProvide feedback to the relevant role playersDevelop BusinessAnalyse the global market to determine trends, products and services provided by leasing operationsConduct surveys to determine the needs and requirements of customersIdentify possible gaps in the current product and service portfolioDevelop new products/services in collaboration with the relevant role players to fill the gaps in products and servicesEnsure the viability of new products/services through financial and business modellingManage the marketing of the new products/services to ensure market awarenessIntegrate the new product/services into the Leasing Operations portfolioMonitor the usage and viability of the new product/servicesRepresent AVISReceive a request for representation and analyse to determine the nature of the representation:Conduct research to ensure that all relevant aspects are considered both Nationally and InternationallyRepresent the organisation at the appropriate Fora and execute the appropriate actions:Compile a report reflecting the outcomes of the representationSet up a meeting with all relevant role players to discuss the outcomes and action required outputsCompile action plans to ensure that compliance or objectives are metMonitor the execution of appropriate actions according to the agreed-upon action planCompile an implementation report and distribute it to the relevant role playersProvide High Level Support/AdviceReceive and analyse a request to determine the nature and extent of the support/advice to be provided; orThe need for provision of support/advice is identified during the execution of outputsDiagnose the problem to determine the appropriate action:Provide/develop a solution; orEscalate the problem to the relevant role players for a solutionEnsure that escalated problems are resolved within the allocated time frameMonitor the implemented solution for a period in accordance with the impact on the systemDocument the solution in accordance with policies and procedures in the standardised format where necessaryProvide feedback to the relevant role playersManage RiskIdentify possible risks during execution of outputs; orConsult the relevant role players with reference to the identified riskFacilitate workshops, where necessary, to identify possible solutions/actions required to minimise the riskDocument the risk minimising actions, procedures to eradicate the risks and implementation actions to overcome the identified risksCompile information packs on the risk minimising and distribute to the relevant role playersMonitor operations to ensure that the actions minimised/eradicated risksManage Customer ServiceIdentify the elements of customer behaviour in terms of trends, needs and requirementsSet the appropriate standards and service levelsManage the analysis of customer behaviour, needs and requirements to ensure that the appropriate customer service can be providedAnalyse the customer information in terms of:Historic behaviourTrends, New and HistoricUsage or Non-UsageCompile the necessary reports and distribute to the relevant role players for future reference purposesRecommend rectification/improvement actions in accordance with the analysed informationProvide feedback to the relevant role playersManage BudgetConsult the Leasing Operations strategy to determine requirements in terms of revenue and expenditureCompile the comprehensive budget indicating the financial requirements of each element according to the budgeting guidelinesMonitor the expenditure and revenue against the budget and ensure that spending occurs within the budgetary restrictionsEnsure that only authorised overspending is approved according to proceduresClose the budget at the end of the financial yearRunning Leasing Operations to achieve the Strategic Objectives and TargetsRetention of Customers after leases expireManagement of the leasing fleet to be able to sell at profitable levelsDecision MakingOperating Budget – RB 1,8Revenue Budget – RB 2,2Key StakeholdersInternal Stakeholders: EXCO, MANCO, Finance Team, Board, General Managers, Leasing Sales TeamExternal Stakeholders: Customers, OEMs, Financial Institutions, Media – Business and Financial, Industry Bodies, Strategic Partners, Regulatory Bodies, Investment Community, Investor CommunityPackage & RemunerationMarket related
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