Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.If you're interested in joining our mission, click the below links to join our team today!JOB SUMMARYThe Lead Wellness Advisor of Sunnyside* Worcester, MA will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company's mission to normalize, professionalize, and revolutionize cannabis. You will set the example in customer service, product knowledge, and state compliance to ensure a best-in-class experience. Lead Wellness Advisors assist in the onboarding and training of new hires and uphold adherence to state and company rules and regulations.WHO YOU AREYou are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team's success.You enjoy people! Consulting our customers, listening to their needs, and providing an exceptional experience is vital to achieving customer loyalty.You are resilient and agile! You use challenges as opportunities to acquire or master skills!You inspire others! You are a leader who has a passion for supporting and teaching team members!You hold yourself to a high level of integrity and lead by example.CORE JOB DUTIESAssist Wellness Advisors in customer consultations, handling standard questions or complaints.Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.Apply effective selling and cross-selling techniques to build baskets.Verify proper documentation and ID for customers.Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.Label and package customer orders.Perform accurate cash handling in the company's Point of Sale system, following Standard Operating Procedures (SOPs).Investigate any cash, POS or product discrepancies and escalate/record appropriately.Troubleshoot technical issues or glitches in POS system.Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.Perform routine inventory counts of all products.Ensure product stock is organized and meets compliance regulations.Assist managers with organizing sales floor merchandise and product displays.Ensure security measures and safety compliance in the store according to Company SOPs.Assist in keeping the store an organized and clean environment for customers and team.Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies, procedures, state, and local laws.Escalate all employee relations issues in a timely manner to management.Perform ad-hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports.REQUIRED EXPERIENCE, EDUCATION AND SKILLSHigh School Diploma or equivalent.1-2 years' experience in customer service; cannabis experience preferred.Flexibility to work shifts that may include opening, closing, weekends, and holidays.Excellent customer service skills and ability to engage with customers.Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.Ability to learn and understand cannabinoids and how they interact with the human body.Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).BENEFITSCresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.ADDITIONAL REQUIREMENTSMust be 21 years of age or older to apply.Must comply with all legal or company regulations for working in the industry.Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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