Lead, Experience Design

Post Graduate Degree in Information Studies8 -10 years experience within the area of specialisation with evidence of exposure to leading teams3 - 4 years' people management experience.Variety of experience both internal and external to the Financial Services sector.Adopting Practical ApproachesArticulating InformationChallenging IdeasConveying Self-ConfidenceDeveloping StrategiesDirecting PeopleEmpowering IndividualsGenerating IdeasProviding InsightsShowing ComposureClient Journeys and PersonasData AnalysisEffective DesignProduct and Services KnowledgeRequirements Gathering and ManagementResearch & Information GatheringService Management ProcessesResponsibilities:To lead the implementation of the Experience Design (ED) strategy within the area of specialisation, and to drive alignment of business operations to the ED strategy.To plan for, execute, and deliver a seamless, end-to-end experience design for clients.
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