Lead Business Service - Change and Release Management Job Overview Business Segment: Personal & Private Banking Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer.
Formally defining the service (understanding all applications, systems, vendors etc.
that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.Manages stability and availability of service of the business systems, infrastructure and coordinate the IT Change and Release management function and processes.
Qualifications Minimum QualificationsType of Qualification:ITIL V3/V4 Foundation, SAFE Agile CertificationField of studyComputer ScienceChange and Release ManagementExperience RequiredDelivery EnablementAt least 8 years' experience,of which 3 to 4 years at management/supervisory level of knowledge of customer service techniques, ICT Environment, ICT Change Management, Release Management, application and exploitation of Information technology.At least 5 years' experience in the implementation of significant infrastructure changes and major software releases required.Design, define and document the Business Services, monitoring and reporting on the required service levels.Develop and execute multi-year service strategy and plans enabling delivery on the value proposition.Manage service stability, availability and restoration.Service partner and business stakeholder management maintaining effective internal and external relationships.Executing on IT Service Management Capability.
Additional Information Articulating InformationDeveloping StrategiesExploring PossibilitiesFollowing ProceduresInformation Security ManagementKnowledge of Banking & Financial ServicePlease note: All our recruitment processes comply with the applicable local laws and regulations.
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