Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionThe Laboratory Manager has overall responsibility for the operation and all the functions associated with the Laboratory. Accountabilities include the effectiveness and efficiencies of the laboratory and overall quality. The Laboratory Manager has overall accountability for maintaining laboratory compliance to ISO/IEC 17025 and delivers results to meet both the customers and the regulatory requirements.Promotes and monitors all aspects of health and safety in the workplace.Promotes the highest level of quality and ensures that the QMS is part of the day-to-day operation with all policies and procedures followed as documented.Communicates with all staff and other management.Provides technical support or direction for customer services and external clients.Ensures compliance to all analysis standards.Adheres to all aspects of SGS policies, procedures, and Management and Quality Management system.Assists in the budgeting process for specific projects and new service development.Develops and implements operational tools and guidelines.Conducts in-house laboratory training.Ensures effective use of communication tools.Assists in resolving technical situations of unusual complexity or sensitivity and takes quick action to resolve such issues.Ensures consistency and accuracy of policies, quotations, and procedures; evaluates activities to recommend changes in processes, regulations, and other programs to improve customer service.Responsible for the direction of laboratory staff and program activities.Holds independent decision-making responsibilities regarding division.Ensures environmental policies are followed.Adheres to all quality and safety requirements of the SGS management system.Performs any other reasonable tasks as assigned by the direct line manager.Manages and maintains the accredited Quality Management System in accordance with ISO 17025.Provides supervision and leadership to staff.Authorized to evaluate and report all analytical results.Has the right to refuse to perform work that may damage the environment and has the responsibility to protect the environment.Ceases the use of any equipment that may be deemed a safety hazard and takes action to address the hazard.Initiates a formal improvement request when a deviation of the system occurs or when nonconformity is identified.QualificationsEducationBSc in Chemistry or equivalentExtensive laboratory experience in a mining environmentStrong organizational, verbal, and written communication skillsExperience5 years of supervision at management level in a geochemical fieldInstrumentation skillsExtensive experience with laboratory operationsDemonstrated interpersonal and organizational skillsGood working knowledge of ISO/IEC 17025CompetenciesSelf-motivated, able to multi-task, and possess good verbal and written communication skillsPrevious management experience with the ability to foster a team approachActs quickly and decisively; able to make tough callsAble to coordinate and motivate a team towards a common goalAble to work independently and coordinate several activities simultaneouslyInnovative with a systematic approach to problem-solvingWorks well under pressure
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