Responsibilities: - Handle escalated network issues that cannot be resolved by L1 engineers. - Troubleshoot and resolve complex problems involving LAN, WAN, and WLAN technologies. - Diagnose issues with routers, switches, firewalls, and other network devices. - Perform advanced network configurations, including routing and switching protocols. - Configure and maintain VPNs and load balancers to ensure security and optimal performance. - Monitor network performance using network management tools to ensure minimal downtime and identify potential issues. - Conduct regular checks and maintenance of network devices to ensure reliability. - Lead the investigation and resolution of major network incidents, ensuring proper root cause analysis and corrective actions. - Document incident reports and maintain accurate records of all network-related incidents and actions taken. - Optimize network performance by analyzing traffic patterns, bandwidth usage, and device configurations. - Collaborate with other IT teams, including security, server, and cloud teams, to maintain a cohesive IT infrastructure. - Work closely with vendors to resolve hardware or software issues and assist with network upgrades and installations. - Ensure network compliance with security policies, performing regular audits, and updating firewall rules and configurations. - Provide technical guidance and mentorship to L1 engineers and assist them in solving network-related issues. Qualifications: - 8 years in network engineering or administration, with exposure to complex troubleshooting and network management. - Hands-on experience with routers, switches from vendors such as Cisco, Juniper, and other vendor devices. - Knowledge of WLAN technologies and wireless network management. - Familiarity with SD-WAN technologies. Monitor (uptime, CPU & RAM usage & reporting): - Cisco switches - Meraki switches - Cisco APs - Meraki APs Configure, troubleshoot and maintain (ACLs, rules and firmware): - Cisco switches - Meraki switches - Cisco APs - Meraki APs - Meraki firewalls - FortiGate firewalls