ROLE PURPOSETo implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the contractual requirements achieving the set commercial targets while adhering to all company policies and procedures.Ensure customer satisfaction is managed and set satisfaction levels are achieved for contract retention.MAIN OUTPUTSService Level AgreementsEnsure compliance with all hard and soft FM service level agreements entered into with internal staff and external service providers.Ensure compliance with IFM/contractual Output specifications.Ensure BFM procedures for management, monitoring and audit of internal labour and external service providers are compliant with BFM contractual obligations and adequate for the purposes of BFM service delivery and risk reduction (operationally and commercially).Manage back to back SLA agreements with suppliers and contractors.Monitor internal labour and service providers' (contractors) performance and ensure corrective action on any deviations to the contract are closed out successfully and timeously.BFM Management and Operational StaffMeet and consult with BFM management and site allocated staff.Provide and implement recommendations to improve existing organization structures and internal communication and service delivery.Review and align current organizational structures, personnel and reporting lines.Review and align BFM Management and operational staff job descriptions to contractual deliverables.Ensure alignment of the BFM site personnel and staff outputs with the strategic and operational objectives.People ManagementReview staff training initiatives and develop skill needs analysis in conjunction with BFM People Management Department and implement recommendations.Co-ordinate team building and motivation workshops and interactive sessions with BFM operational staff.Develop succession planning strategy to ensure compliance with BFM contract obligations especially BEE requirements.Manage BFM site labour relations issues in accordance with BFM Policies and Procedures and statutory requirements.Manage staff performance & facilitate improvement through regularly monitoring performance.Responsible for training, coaching, mentoring & development of subordinate employees.Manage/approve applicable leave for subordinate employees.Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure.Key Customer RelationshipsUnderstand existing client structures and determine what communication methods and channels will be best suited.Develop effective, customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site.Occupational Health & SafetyReview and ensure compliance of BFM obligations and responsibilities with respect to the Occupational Health & Safety Act and statutory requirements.Ensure Health & Safety, Quality & Risk Management is a primary function and all mechanisms, processes and procedures are in place, monitored & adhered to at all times.Reporting structures and reportingEnsure compliance of BFM contractual requirements and internal reporting, report production and attendance at relevant meetings, workshops and review sessions.Risk ManagementEnsure effective policies and procedures are in place to manage and minimize BFM operational risks and obligations.Quality StandardsEnsure quality systems of the Contractual Agreement are implemented and monitored on an ongoing basis for all contracted services.EmpowermentEnsure BFM contractual and statutory obligations and responsibilities are compliant in accordance with the Contractual Agreement.Financial Management and ReportingEnsure compliance with Contractual obligations and BFM authorization levels.Ensure all financial elements are managed as required ultimately ensuring and exceeding planned profitability and sustainability.Document LibraryEnsure this is maintained and updated at both site and regional office and in accordance with the Agreement requirements.Quality, Environmental and Health & Safety Standards (ISO 9001; 14001 & 18001)Adhere to the BFM's Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures of as applicable to this position.Adhoc:Assist in the management of FM projects and provide support where applicable.Any reasonable action requested by management.QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCEThe Applicant must meet the following requirements:National Diploma/Degree: Facilities Management, Engineering, Property Management, Project Management, Operations Management or related FM formal qualification will be considered.Matric (Senior Certificate).Valid SA Drivers License.8yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management.Facilities Management, CRM, Property Management & Financial Management.MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge.Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law.FUNDAMENTAL COMPETENCIESInitiative/ProactivityDeadline Driven & Highly MotivatedStress TolerantExcellent CommunicationStrategicSubordinates Capacity BuildingProblem SolvingPeople ManagementCustomer Focus/CentricNegotiation SkillsAnalytical SkillsPlanning/Scheduling/Objective SettingTeamwork & PartneringRelationship BuildingInteractive ReasoningConflict Management
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