Key Accounts Officer

Our client is looking for a Key Accounts Officer to join their company in the PPE industry.Qualifications and work experience:Grade 12Minimum 2-4 years in a similar positionBusiness Administration Qualification (Advantageous)Computer literacy is must on: Excel, Word, OutlookExperience in PPE would be advantageous.Attributes:Proactive on tasks and prospective issuesResults drivenGood communication skillsWorks well under pressureGreat team PlayerAttention to detailWell organizedRoles and Responsibilities:Order Management:Process customer orders, ensuring accuracy and timely entry into the system.Monitor order status and communicate updates to customers and internal stake holders.Coordinate with the logistics departments to ensure timely fulfilment of orders.Documentation and Compliance:Prepare and review export documentation, including invoices, packing lists, and certificates of origin.Ensure compliance with international trade regulations and company policies.Maintain accurate records of all export transactions and related documentation.Customer Support:Serve as the primary point of contact for customers in the African market, addressing inquiries and resolving issues promptly.Provide information on product availability, pricing, and shipping schedules.Assist customers with after-sales support and coordinate with the product team for any product-related concerns.Assist in the preparation of sales presentations, proposals, and reports.Coordinate and communicate with distributors, agents, and other partners in the African market.Logistics Coordination:Liaise with freight forwarders, carriers, and customs brokers to arrange shipments.Track and manage shipments to ensure timely delivery to customers.Handle any logistical issues that arise during the export process.Reporting and Analysis:Prepare regular reports on sales activities, order status, and market conditions.Analyse sales data to identify trends and opportunities for improvement.Provide feedback to the Commercial manager to refine sales strategies and operations.Should you not receive any response within 2 weeks please consider your application unsuccessful.