Key Account ManagerThe Key Account Manager (in all market sectors using rigid plastic packaging) maintains long-term relationships with our current customers and maximizes sales opportunities in current accounts within his respective segments. The job holder identifies market trends and new commercial opportunities and leads, develops, presents, and converts sustainable new customer contracts in the segments listed above.Duties & ResponsibilitiesYour key responsibilities will be:Initiate market analysis for the segments listed above including injection moulding plastic packaging in SSA.Analyze and interpret data based on market research linked to new products, market trends, competition, niche markets, and new market opportunities for pharmaceutical, agro chemicals, and injection moulding plastic packaging.Cooperate with other departments to generate ideas, detect needs, and problems within this business area.Act as the key interface between our current/new clients and all relevant internal divisions to conduct a smooth product development project and process.Maintain professional relationships with assigned accounts at all levels and strive to continuously increase customer satisfaction.Proactively assess, clarify, and validate customer needs on an ongoing basis.Cooperate with other departments on product availabilities (purchasing, production, quality, logistics, etc.).Ensure that solid customer and supplier relations are built, maintained, and managed to ensure timely delivery from suppliers and customer satisfaction (internal or external).Fully manage (Inbound/Outbound) the levels of raw materials and packaging/returnable packaging.Ensure the effective management of risk, safety, and quality through risk assessments, implementation, and management of behavioral-based safety, task analysis, and quality management to ensure a zero tolerance for unsafe acts and acceptable levels of safety incidents.Ensure effective financial management of the department by financial control, financial compliance, and risk management to ensure quality outputs are delivered within budget.Develop, implement, and manage annual operational plans and project plans that are aligned with the strategic objectives of the organization.Desired Experience & QualificationQualifications/Requirements:Completed technical or commercial degree (Bachelor or Master) or equivalent degree with focus on Sales or a Chemical Engineering or Polymer Science Qualification (Diploma/Degree).5+ years' experience in Sales or Business Development within segments listed, Injection Moulding or Rigid Plastic and/or FMCG related business field.Preference will be given to exposure and experience in Food Packaging.Competencies (Knowledge, Skills & Abilities)Key Competencies:Demonstrated strong customer focus, ability to build customer relationships and successfully scout for new opportunities.Proven record of pushing projects forward.Project management and problem-solving skills.A good understanding of the commercial aspects in business is required.Excellent command of written and spoken English as well as other languages.Insight in systems management principles and systems alignment with company strategy.Strong people management skills; the ability to identify talent, mobilize individuals and teams towards the achievement of departmental objectives.Scanning the departmental/discipline-specific business environment to ensure best practices are applied.Representing the organization and department within the management team as well as the external environment.Agility.Emotional resilience.Learning orientation.Exceptional work ethic and strict adherence to company policy and procedures.Analytical skills.
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