MAIN PURPOSE OF THE JOB: To implement appropriate solutions in the form of value propositions to meet or exceed all sales goals, performance quotas and process expectations in the assigned areas.
To provide tactical and operational management, supervision and support to the sales team
To effectively represent the company to customers in such a way that they are consistently satisfied with our service levels and products
REQUIRED MINIMUM EDUCATION / TRAINING: BCom Sales/Marketing Degree/Diploma or Textile Engineering/Design Diploma
REQ'D MINIMUM WORK EXPERIENCE: 3-5 years' experience in a marketing and sales function that includes coordinating sales teams and managing complex and/or significant customer relationships and key accounts.
Sales: Achieve sales targets at established margins
Ensure that orders and contracts are secured and confirmed by customers.
Establish and maintain professional relationships with customer and buying teams.
Continuously seek new business opportunities with key accounts and other customers where relevant
Continuously assess client satisfaction or dissatisfaction and feedback to design and production teams via a combination of written and verbal reports
Monitor competitive context by regular store assessment visits
Liaise with the Brand manager to determine needs Implement ad hoc marketing requests from clients such as signage, display bins, etc.
Manage merchandising companies as required
Ensure accurate tracking and reporting on daily, weekly, monthly and quarterly targets.
Copy and distribute contact reports
Conduct quarterly and monthly account reviews to view customer performance, areas of growth and opportunity
Prepare files/agendas for customer visits to site with all relevant info on loadings, prices, previous correspondence sent, etc Collaborate with the warehouse teams and transport service provider to ensure stock is delivered on time and full
Negotiate and land Pricing without compromising company margins.
Product Development: Keep up to date with product fashion trends and present to key accounts
Participate in new product development with production and design activities through preparation of product brief in discussion with the client.
Brief customer requirements to Design department.
Based on Design department response re-brief if changes required.
Obtain customer acceptance of new product or design.
Initiate PDA (product development advice) with full product specification.
Confirm new PDA details with customer.
Liaise with customers regarding product development exception reports and resolve.
Advise Customer Services of new products and promotions as and when required.
Understand costing and quoting of new products.
Stock Management: Ensure accurate stock control for relevant products.
Maintain good stock levels.
Be aware of and address exception reports from Production Planning.
Obtaining forecast from customers and undertake responsibility for setting and achieving forecasts
Monitor stock reports
Management of clearances by ascertaining clearance lists and/or re-negotiating deals with customers where relevant.
Liaise on clearances/seconds on a weekly basis for movement to factory shop.
Transfer stock to clearance requisition for authorisation.
Monitor Order Implementation: On receipt of exception reports from Sales Planning or Customer Services, ensure that the necessary action is taken to resolve the exception and/or advise Customers.
Where necessary, assist in resolving customer exception issues such as late deliveries, incomplete orders, etc.
General Administration: Attend relevant meetings (Weekly, monthly quarterly)
Monitor customer call off of stock in terms of quantities and dates.
Liaise with customers regarding deviations from the agreed call-offs.
Ensure up-to-date and accurate compliance with administrative requirements.
Maintain accurate and up-to-date reporting as scheduled and provide ad hoc reports as required.
Customer reviews, monthly sales reports, sales reviews
Type meeting minutes and distribute
Type general correspondence, including price quotes.
Knowledge: Business principles
Company economics (supply and demand)
Sales and marketing principles and methodologies
Research methodologies
The area market and competitors
Skills: Planning and organisation
Computer literacy (MS Office and Syspro)
Effective verbal and written communication
Report writing
Interpersonal
Logical thinking
Innovative thinking
Problem solving
Decision-making
Analytical and evaluative thinking
Achieving sales, profitability, and budget goals
Implementation of sales and marketing strategies
Attributes Initiative and assertive
Tolerant of stress and pressure
Attention to detail
Deadline driven
Able to prioritise
Able to leverage technology
Organisational awareness
Maintaining positive team morale
Commitment to building strong business relationships with customers
Effective communication with senior leaders internally and with customers
Ability to interface and demonstrate leadership both internally and externally
High-energy self-starter as well as collaborative team player
Effective cross functional communication within company and the customer