Key Accounts Manager Global Grade 13

Key Output • Accountable for a portfolio of key accounts.
• Achieves assigned account objectives.
• Establishes and maintains strong, long-term customer relationships.
• Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet customer needs.
• Handles complaints and problems in a timely and effective manner with the support from Account Managers.
• Meets account performance objectives and customer expectations.
• Growth in new and potentially significant customers.
• Achieves account performance metrics • Relevant reporting Qualification, Experience and Competencies • Qualification in Sales, Business Administration or relevant field eg.
Marketing or Engineering • Some technical qualification will be advantageous, although not mandatory.
• At least 5 years' experience in mining, construction or energy and transportation environment • Proven work experience as a Key account manager.
• Solid sales experience in B2B environment.
• Hands-on experience with CRM software and Account management systems.
• Understanding of the commercial aspects of the business • Understanding of the internal functions of the business Minimum Required Competencies • Mechanical Reasoning (L3) • Business and Financial Acumen (L3) • Customer Responsiveness (L2) • Influence and Negotiating (L3) • Practical Execution Management (Planning Organising and Monitoring) (L3) • Applied Business Numeracy (L3) • Problem Solving (L3) • Communication (Including Presentation) (L2) • Drive, Energy and Initiative (Results focus) (L3) • Availability to travel as needed.
• Computer literate (MS Office) (L2), SAP will be an advantage.