Key Accounts And Client Relations Manager

ER24 International Corporate Office | Johannesburg | South Africa Closing date: 23/08/2024 Number of positions: 1 Recruiter name: Janelle Solomons Reference number: 53303 Workplace Type: Hybrid Permanent MAIN PURPOSE OF JOB To manage key accounts, sales support and administration, client relationships and contract management across the various ER24 International business lines. KEY RESPONSIBILITY AREAS To develop and leverage key client engagements to drive the execution of the sales and new business development strategy. To drive and secure contractual renewals for existing accounts. To develop, implement and pro-actively manage client retention and acquisition plans. To lead and manage the team. REQUIRED EDUCATION ESSENTIAL EDUCATION Relevant business-related qualification in Sales or Business Development. DESIRED EDUCATION A relevant post-graduate qualification. REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE At least 4 - 5 years' experience in key account management within Private healthcare/Emergency medical services. Proven track record of Site Base Medical Services experience (or equivalent). DESIRED EXPERIENCE Relevant experience in key account management and client relations, supporting businesses operating in Africa. REQUIRED JOB SKILLS AND KNOWLEDGE Demonstrate the ability to develop and maintain client relationships (including mentorship and coaching of team members). Demonstrates an understanding of contract and service level agreement (SLA) management. Demonstrate Business Acumen (including compiling budgets). Demonstrate the ability to conduct Market Research (including Competitor and business gap analysis). Demonstrate knowledge of Customer Relations Management Methodology. Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint). All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of ER24 International, as well as internal applicants/employees that meet the minimum requirements.
#J-18808-Ljbffr