Key Accounts Administrator (Telecommunications)

Key Accounts Administrator (Telecommunications)Location: WoodmeadOur client in the Telecommunications Industry is looking to hire a Key Accounts Administrator in their growing institution.Purpose:To maintain relationships with Key Customers and ensure a high standard of customer service. Ensuring all orders are processed timeously and follow through the entire process to ensure timely delivery to clients.Duties:Process all orders received from Vodacom on Pastel.Liaising with procurement on stock that needs to be ordered.Updating daily ETA reports for Vodacom.Updating the daily open orders report for Vodacom.Report to Vodacom offices 3 times a week to work together with Vodacom on orders, forecasts, and ETAs.Update the end of life products report and submit to Vodacom monthly or as a new item becomes end of life.Report to Vodacom Warehouse once a month to check and validate returns before they are collected.Handling all queries from Vodacom EBU team.Updating and submitting a price list to Vodacom EBU monthly.Listing all new products with Vodacom EBU.Assisting SOP with overflow of workload.Process all orders for Takealot and manage any queries.Send updated stock on hand files to Takealot daily.Run the daily online failed orders report and contact customers regarding their orders.Process all orders received from Group Appliances and manage queries.Process all orders received from Hirsch's and manage queries.Skills and Specifications:Good oral and written communication skills.Proficient in Microsoft Office (Excel, Word).Ability to cope well under pressure.Target and deadline driven.Ability to work independently and as a team player.Knowledge of Pastel Evolution or experience on an ERP system (minimum).Secondary Duties:Ability to understand the whole process from supplier's supplier to customer's customer.Assist in resolving customer issues experienced daily and reporting back to management.After hours customer support.Willingness to work unusual hours if required.Pre-requisites:Clean criminal check.Signing of the company's confidentiality agreement.Signing of the contract of employment.Certification/Diplomas in various areas of expertise are required.Send your CV and latest pay slip to ****** 2023-05-14
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