Overall purpose of the job: The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.
Duties & Responsibilities: Ensure that client's needs and expectations are met by the business.Address all queries related to the tracking portal, new fitments, repairs, stolen vehicle recoveries, and other relevant issues, and support the various teams within the division.Manage any issues that may arise with both internal and external customers.Prepare and present various reports to the customer and assist with internal reporting requirements.Ensure that the client database is managed effectively and regularly checked, reconciled, and updated so that any anomalies are timeously actioned accordingly.Ensure that all day-to-day operations run effectively—new fitments, repairs, de-installations, and reinstallations.Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.Ensure that relevant personnel receive adequate training on the use of the fleet portal, app, and any other relevant elements of the product.Regularly run health checks to identify units that may require repair and take action accordingly.Ensure that all other FSD staff on the customer's premises are well-presented, punctual, productive, and that their work is of an appropriate standard.Ensure that adequate controls are in place over stock and SIM cards as related to the account.Ensure that processes are in place for the effective planning of new fitments as well as the timely updating of information on the systems to ensure that installed units reflect the correct vehicle details.Ensure that processes are in place for removing deinstalled/deactivated units from all systems and ensure they have been suspended from billing procedures.Assist with timely collections of outstanding invoices.Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.Assist with stock forecasting and budgeting.Ensure works are executed as per company policies and procedures.Source and acquire new business in B2B and SME through an ongoing prospecting plan.Minimum qualifications and experience: Work experience in a similar role preferred.Very strong computer skills—specifically Excel and data manipulation skills (Pivot tables, Vlookups, etc).Excellent verbal and written communication skills.Great interpersonal skills.Prior experience in telematics advantageous.Attributes: Organised.Structured.Very strong data analytics/Excel skills.Practical.Time management.Planning.Managing various projects.Attention to detail.Problem solving.Analytical.Comfortable working in a fast-paced and pressurized environment.
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