Key Account Manager (Molecular Diagnostics and Life Sciences)OverviewAt the heart of QIAGEN's business is a vision to make improvements in life possible.We are on an exciting mission to make a real difference in science and healthcare. Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.If you are looking to advance your career, enjoy working in dynamic, international and diverse teams and want to make a real impact on people's lives, then QIAGEN is where you need to be.Join us. At QIAGEN, you make a difference every day.Position DescriptionKey Account Managers (KAM) are absolute sales professionals and are responsible for looking after their company's key customers. They ensure the long-term success of the company by acting as a constant point of contact for their customers and thus strengthening the business relationship.As a Key Account Manager, you establish a strong basis of trust with your most important customers. You maintain an overview of the markets, products, sectors, and new technical developments to be available for your customers in all matters and to identify innovative forms of cooperation. At the same time, you acquire new customers, advise them, and build long-term relationships.Developing and sustaining solid relationships with key clients that bring in the most income for the company.Sales Development role that incorporates both MDX and LS product segments aligned with the company 5 pillars of growth.Key customer targets Lancet, Ampath, NHLS and Key accounts LS MRC, USB, UCT, UP, NWU, Metagenomics but not limited to.Addressing and resolving key clients' complaints.Acting as the main point of contact between key clients and internal teams.Supervising the account teams assigned to each key client.Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients' needs are met.Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions with appointed Regional Customer Solutions Manager.Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.Position RequirementsProven Sales and Project Management experience in Life Science.Proven experience in key account management.Ability to build rapport with key clients and to handle multiple client accounts.Strong negotiation and leadership skills.Exceptional customer service and communication skills.Proficient in all Microsoft Office applications as well as CRM software.What we offerAt the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.Job ID: EMEA04679Country: South AfricaLocation(s): JohannesburgDepartment: Finance / ControllingEmployment Type: Regular Full-Time
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