The Key Account Manager (in all market sectors using rigid plastic packaging) maintains long term relationships with our current customers and maximizes sales opportunities in current accounts within his respective segments. The job holder identifies market trends and new commercial opportunities and leads, develops, presents and converts sustainable new customer contracts in the segments listed above.Initiate Market analysis for the segments listed above including injection mounding plastic packaging in SSAAnalyze and interpret data based on market research linked to new products, market trends, competition, niche markets, new market opportunities for pharmaceutical, agro chemicals, injection moulding plastic packagingCooperate with the other departments to generate ideas, detect needs and problems within this business areaAct as the key interface between our current/ new clients and all relevant internal divisions to conduct a smooth product development project and process.Maintain professional relationships with assigned accounts at all levels and strive to continuously increase customer satisfaction.Proactively assess, clarify and validate customer needs on an ongoing basisCooperate with other departments on product availabilities (purchasing, production, quality, logistics etc)Ensure that solid customer and supplier relations are built, maintained and managed to ensure timely delivery from suppliers, and customer satisfaction (internal or external).Fully manage (Inbound/Outbound) the levels on Raw Materials and Packaging/Returnable PackagingEnsure the effective management of Risk, Safety and Quality through risk assessments, implementation and management of behavioural based safety, task analysis and quality management to ensure a zero tolerance for unsafe acts and acceptable levels of safety incidents.Ensure effective financial management of the department by financial control, financial compliance and risk management to ensure quality outputs re delivered within budget.Developed, implemented and managed annual operational plans and project plans that are aligned with the strategic objectives of the organization.Providing function specific support and advise department members, building capacity and skills through coaching and mentoring.Developed, implemented and managed continuous improvement projects as well as process improvement and optimisation initiatives to ensure quality outputs.Ensure monthly, quarterly and annual departmental reporting which includes progress on stakeholder relations, business and strategic planningInvestigating new business ventures and conducting feasibility studies in line with the business sustainability strategyManaging ad hoc business development projects (Planning, Leading, Organising and Control)Building solid customer and supplier relationshipsDeveloping operational implementation plans aligned to strategic objectivesTechnical / Function specific supportBusiness Improvement initiation and implementationEffective and efficient reporting to enable strategic decision-makingInvestigate and conduct new business feasibility studiesManage ad hoc business development projectsSupport research in the innovation centresManage and monitor departmental health, safety, environmental and quality aspects
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