Castle Water is looking for enthusiastic and customer-centric Key Account Advisors for an exciting, fast-paced role handling frontline customer contact via phone, email, and webchat for Castle Water's Key Account customers. You will be handling a wide variety of queries regarding customers' water and wastewater billing and will work closely with our Key Account Managers and the wider Commercial Department to resolve queries for major customers. The Key Account Advisor role has great training opportunities, and the opportunity for rapid career progression. We are looking for candidates with excellent customer service skills and a problem-solving approach.
Castle Water is one of the fastest growing and most successful companies in the utilities sector. We are a disruptive new entrant and market leader in the water market.
We can promise you a hardworking and lively environment which will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.
When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.
Job Details:
35 hours per week, working day shifts Monday to Friday
Starting salary between £22,000 and £25,000, depending on experience
Hybrid work model – 2 days in the office and 3 days at home every week
28 days holiday, increasing with length of service to a maximum 33 days per year and Company sick pay scheme
Modern offices in Blairgowrie with free parking, good transport links and free tea/coffee
All IT equipment will be provided
Excellent pension and life insurance policies as standard
Comprehensive induction training with ongoing support in the role
Great development opportunities for those who want to progress
Key Responsibilities:
Deliver excellent customer service to our Key Account business water customers
Manage customer expectations effectively and resolve issues at the first point of contact
Work with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems
Preparation of data and analysis for customers
Regular update of our Commercial Relationship Management and other systems
Providing essential support to our Key Account Management team
Respond to metering and billing queries
Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance
Key Skills & Experience:
Passionate about delivering excellent Customer Service
Excellent phone manner with exceptional communication and clear written skills
Accuracy with strong attention to detail
Strong organisational skills with the ability to prioritise workload and to multitask
Strong negotiation skills
Computer literate with experience of Microsoft Excel, Word and Outlook
Job Type: Full-time
Pay: £22,000.00-£25,000.00 per year
Benefits:
Company pension
Cycle to work scheme
Free parking
Sick pay
Work from home
Work days: Monday to Friday
Work Location: In person
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