The purpose of this role is to provide and drive a differentiated service offering to Formal Convenience Trade customers, banner groups, and outlets. The role will manage a portfolio of key account groups at a national and regional level and promote sales growth and customer satisfaction by successfully executing the national convenience channel strategy and effectively managing relationships with key stakeholders. This role therefore builds BevCo's competitiveness and sales penetration within clearly identified groups and geographies, increasing brand equity, sales volume, market share, and corporate reputation.Key Accountabilities and OutputsManage National Key Account GroupsEstablish and maintain scalable relationships with key stakeholders within the Convenience Channel, Retail Key Accounts, and regional sales teamsEnsure sales targets within accounts portfolio are effectively and timeously achievedSupport achieving alignment on requirements, processes, and agreements to ensure seamless engagement between partiesDrive efficient and effective relationships by ensuring that requests, inquiries, returns, and complaints are addressed and resolved timeouslyNegotiate listings, promotional grids, and develop channel-specific regional campaigns where applicableCoordinate with National Key Account Managers regarding any overlap in Franchise Stores vs Banner GroupsCoordinate with Brand Managers in terms of regional implementation of brand plans, promotions, NPD launches, etc.Consistently monitor and track BevCo sales performance and penetrationConstantly be aware of and communicate competitor activities, pricing, products, and promotionsProvide timely feedback to Channel Managers, Trade Marketing, and other relevant partiesActively adjust the operating plan to accommodate such changesSupport briefs to applicable 3rd parties to ensure optimal operational efficienciesPOP evaluation of 3rd party delivery of service level agreements to grow accountsContribute towards establishing a viable Commercial Model for The Beverage CompanyContribute to Customer and Product Segmentation Modelling, and Channel Strategy DevelopmentProvide inputs to drive growth through new and existing Product DevelopmentSupport with, and collaborate on the implementation of various Business Development initiativesDesign and manage sustainable, cost-effective route-to-market service methodologies for the Convenience ChannelContribute towards establishing Commercial Best Practices within The Beverage CompanyEnsure that Sales Order Creation and Management are optimized for Key AccountsEnsure the availability of timely and accurate customer and sales informationEnsure that Sales Order Management is carried out accurately and timeously to ensure customer service delightActively participate in strategic planning and budgeting processesDrive continuous improvement through streamlining and optimizing relevant operational practices, processes, and systemsEnsure adherence to financial frameworks of practices, processes, standards, and controlsManage cost drivers and take the necessary action to mitigate financial risk and address variances and discrepanciesManagement of 3rd party sales service providerQualifications And ExperienceBachelor's Degree (3 years)Minimal 4 years FMCG experience in operational execution and trade relationshipsStrong Negotiation And Collaborative SkillsGood presentation skillsDeveloping and leading teamsBuying Group relationshipsCollaborate internally and externally to achieve favorable OTIF outcomesAnalytical with the ability to create and understand trade insights from dataKey QualitiesCommunication, Negotiation, Problem solving & relationship managementCommunication around escalated or difficult queries with customers or clientsProactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problemBroad stakeholder management
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