The role involves on-site and remote support, troubleshooting, network and software management, and collaborative efforts with the senior IT technicians.This is an office-based position in Pinetown.Responsibilities:On-site Support: Drive to various client sites to resolve emergent IT concerns promptly and efficiently.Remote Troubleshooting: Utilize remote applications to troubleshoot and resolve IT issues remotely, ensuring minimal disruption to client operations.Network Management: Assist in managing and maintaining the client's network infrastructure, ensuring optimal performance and security.Software Support: Provide support for various software applications, troubleshoot issues, and ensure seamless operation.Hardware Maintenance: Assist with hardware installations, upgrades, and troubleshooting to guarantee the client's hardware infrastructure's reliability.Server Administration: Work alongside senior IT technicians to support and maintain server environments.Emergency Response: Respond promptly to emergency IT concerns and provide effective solutions to minimize downtime.Client Communication: Maintain clear and proactive communication with client employees, ensuring outstanding customer service and satisfaction.Collaboration: Collaborate with senior IT technicians to assist in complex problem-solving and contribute to ongoing improvement initiatives.Planning and Troubleshooting: Participate in planning and troubleshooting sessions to address IT concerns and enhance overall system performance.Requirements:Minimum matric qualification.Valid driver's license and own vehicle.
- Will be required to travel locally to sitesPassion for IT and a willingness to learn.Excellent communication skills.Overtime / Saturdays may be requiredSoftware Applications Exposure:Microsoft Office SuiteRemote Desktop Applications Antivirus and Security SoftwareNetworking ToolsSalary: R7 000***ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***