Junior It Support Technician

Requirements:NQF level 5, Matric with Maths above 60% A+ certification,Microsoft certified IT support fundamentals certification. SkillsStrong communication skillsA working knowledge of IT operating systems, particularly Windows, online Exchange andHands on experience of installing IT hardware and software Experience1-3 years' experience in IT position GeneralExpected to be on standby Key Responsibilities:Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsRepairing and replacing equipment as necessaryTesting new technologyDeploy new software and upgrade existing software when requiredSupport factory and warehouses in terms of all IT needsEnsure tickets are dealt with and closed in accordance with standard operating procedureSet up applications, e-mail and equipment for usersReplace computer/IT equipment in accordance with life cycleTrain users as and when neededConduct scheduled maintenanceBasic programmingDo minor repairs on equipmentObtain quotations for IT equipment and raise PO for approvalMaintain asset registerAdhere to POPI, IT policies and proceduresLiaise with service provider when requiredCarry out all duties/tasks delegated by the Senior IT AdministratorAssist Senior IT Administrator with the implementation of projectsKPA's:Assist users with technical problems for desktop supportMaintain a healthy and available IT systemAssist in business IT needsCompetencies:CommunicationQuality orientationSelf-managementAbility to work under pressureAttention to detailPunctuality