IntroductionSintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user-friendly solutions. Through a culture of excellence, partnership, and fun, Sintrex attracts and empowers staff with an inspirational work experience, world-class software, and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputations.The successful candidate will be part of a team in a highly pressured environment. We encourage our team members to take ownership of their responsibilities.Candidates who do not thrive under pressure and who are not inherently dedicated to being the best they can be through a self-learning attitude do not enjoy our environment.Duties & ResponsibilitiesKey Performance Areas:Compilation of advanced reportsAnalysis and interpretation of information from management systems to identify areas of possible improvement and riskPlan and perform special investigations based on customer requirementsTechnical training and support of customers on management systems and/or areas of specializationProvide consultation on the use of "Information about IT" to improve or optimize IT environmentsMonitoring and configuration of business impact and other composite relationshipsAdvanced identification, analysis and resolution of technical problemsIndependent completion of tasks, presentation of reports and making recommendations to clientsRelease note of all changes, new functions and bugs compiledRequest ticket updated according to statusSystem tested holisticallyImplement patch/release/hot fix to client according to maintenance slotAudits planned and performed based on customer requirementsFeedback on findings provided to clientData of findings analysed and interpretedAll requests logged and assigned via RT acted on and updatedConstant monitoring of client infrastructure ensuredSystem administration tasks performedDatabase of monitored objects maintainedHealth check alerts actionedEnsure project is delivered as per SLAEncourage all participants to take an active role in the projectMonitor progress and manage risks to and recovery of any schedule slippagesOrganize any necessary meetings to progress team work (weekly, daily, or ad-hoc as appropriate)Monthly network health report for the data centreDaily change meeting (8AM) – updates on sites planned/completed/postponed/decommissioned/cancelledStandby support for project coordinationPossible overtime as migrations happen in the evening, and there are daily deliverablesUnderstanding top talkers/voice classes and the reporting thereofTruView auditing and configuration for Project sitesNetscout migration processesHow-to documentation creationDesired Experience & QualificationPrevious experience 1-2 years as a network operatorRelevant IT degree or National DiplomaPrevious experience 1-2 years in Windows Server or Linux (Ubuntu/Redhat) operating systemsPrevious experience 1-2 years in Network IP Addressing and SubnettingPrevious client-facing experience needed.
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