Junior Claims Consultant

Job Description
The Junior Claims Consultant is responsible for coordinating, overseeing, managing, and negotiating the settlement of claims. The consultant is accountable for finalizing the claim end-to-end and must have knowledge of Commercial and Personal lines products and be able to process motor as well as non-motor claims.
Responsibilities:

Register claims and appoint assessors.
Manage claims in terms of claims SLA.
Make decisions regarding merit – indemnify or not.
Negotiate settlements.
Manage the salvage process (motor & non-motor salvage).
Detect fraud and manage fraudulent indicators.
Keep the operational system updated.
Provide thorough and timely feedback to the relevant parties.
Resolve complaints.

Skill Sets Required:

Matric.
NQF Level 4 – Full qualification (short-term insurance) as set by regulation.
Regulatory Examination Level 5 successfully completed.
Minimum 3 years' claims handling experience (both commercial and personal lines).
DOFA confirmation from FSCA.
Good verbal and written communication skills.
Negotiation skills.
Client service driven.
Results & detail-oriented.
Interpersonal skills.
Team player.
Good time management skills (planning and organizing).
High stress tolerance & resilience.
Analytical ability (reasoning & questioning).

Job Type: Full-time
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