Employer Description
Inbound Tour Operator in JHB North
Job Description
To successfully execute the conception, pricing, promotion and distribution of ideas, services and events to create and maintain client relationships that will satisfy individual and organizational objectives. Successfully contract client specific rates and services and implement the process involved.
To ensure client expectations are met and the highest delivery of service is driven through the business
To ensure that clients are offered the best available price and product
To continually look at creative ideas and review products which are offered to clients
To build and retain relationships with clients with effective communication
To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously
To follow-up with clients and leads through Market Managers
Establish reason for decline of proposals
Increase conversion rate for quotes and meet targets
Offering of competitive rates, value for money options in the respecting turn-around times
Follow-up of all quotations
Presentation of proposals
Analyzing of weekly quote conversion reports
Understanding the needs of clients target market and developing of product accordingly within a competitive market
Communicate market research with the relevant Market Manager
Assist with the formation strategy
Distribution channel analysis and development
New Business Development planning and management
Liaising between Business Development, Contracting and Market Managers
Client Update
When supplier updates regarding rates are received, information must be updated on all contracts and offers and agents must be informed immediately of new rates
Information to agents regarding specials, renovations etc. to be done in conjunction with Marketing
Brochure Analysis
Collecting of competitors brochures and analysing to ensure continuous competitiveness within our specific markets
Supplier Negotiation
Understanding your specific market and the competition in order to achieve the main goal of ensuring our agents are competitive within the market
Maintaining good relationships with the suppliers in order to achieve these goals
Qualifications
Matric/Grade 12
Tertiary Qualification in Tourism would be preferable
Skills
2 years product development / contracting experience in the tourism industry / Groups and FITs
Experience in tour consulting with groups and FITs would be an advantage
Strong product knowledge and supplier relationships
In depth pricing knowledge
Extensive negotiation experience
Benefits
Medical Aid, provident fund