Job Arch, Od And Strategic Workforce Planning Head

Job Opportunity
One of the TOP banks in S,A, is seeking an experienced individual to head up the OD, Job Arch and strategic workforce planning team, with a focus on service delivery.
Qualifications and Experience:

Masters' degree: Business Psychology
Experience: 11 years and up within OD, Job Arch and strategic workforce planning
Proficiency: Agile methodologies / project or programme management
Experience: Must have experience within customer service
Exposure: Digital service delivery
Exposure: Process Re-engineering
Clear criminal record
Clear credit record
Track record: Great track record as reference checks will be conducted upfront

Skills:

Organizational design
Workforce planning
Service management
Process engineering
Stakeholder management
Communication
Report writing
Leadership
Strategic
Problem solving
Results driven
Global insights
Business Acumen
Machine learning
Data analysis

Job Performance Areas:

Increase employee experience
Drive continuous improvement
Provide insights for product visions
Partnering with product owners

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