Job Arch, Od And Strategic Workforce Planning Head

Job Description
One of the TOP banks in S.A. is seeking an experienced individual to head up the OD, Job Arch and strategic workforce planning team, with a focus on service delivery.
Qualifications and Experience:

Masters' degree: Business Psychology
11 Years' and up experience: within OD, Job Arch and strategic workforce planning
Experience: within customer service
Digital service delivery exposure
Process Re-engineering exposure
Clear criminal record
Clear credit record
Great track record: as reference checks will be conducted upfront

Skills:

Organizational design
Workforce planning
Service management
Process engineering
Stakeholder management
Communication
Report writing
Leadership
Strategic problem solving
Results driven
Global insights
Business acumen
Machine learning
Data analysis

Job Performance Areas:

Increase employee experience
Drive continuous improvement
Provide insights for product visions
Partnering with product owners

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