It Team Lead-1

Job DescriptionTo manage the allocation and quality of work within area of responsibilitySupervision and performance management of the teamDriving team training and development needsWill be responsible for the management of the core processes and ensuring that the correct procedures are applied, and transactions/procedures are processed and followed by the Operational SpecialistsCall Quality Management (CQM) of random sampling for call monitoring for the IndustryOngoing service management of the Industry client portfolioResponsible for the management of daily client service requestsResponsible for proactive client service and satisfaction, through direct personal action or referral to alternate sourcesResponsible for improving the BMI, consult (Buzz) and Voice of the Customer survey results and exceeding predetermined service standards#Post
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Job Details Application Closing Date
11/07/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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About UsA leading corporate and investment bank in South Africa and the broader Africa continent, RMB offers large corporate and institutional clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions. RMB's talent is expected to be high performing whilst fixing for real-world challenges such as funding the green economy through sustainable finance transactions; unlocking transformation with innovative BEE deals; providing financial and strategic support to management teams in the unlisted sector; financing infrastructure that will uplift economies and improve the lives of millions of people – all of this is about thinking big.
If you are invested in making a difference on a serious scale, RMB is where you should build your career and explore new ways to contribute to a better world.

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