National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout England and Wales. We work closely with the people we support, their family members, local authorities and commissioners to provide high-quality, person-centred support across the following services: supported living, residential care, outreach & home support, day services and an education college.National Care Group is seeking a skilled IT Support Technician to join our dynamic IT team. As a support technician, you will play a crucial role in providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our IT systems. If you have a passion for solving technical problems, excellent communication skills, and a strong foundation in IT support, we would love to hear from you!Are you a tech-savvy problem solver passionate about helping others harness the power of Microsoft 365 (M365)? Do you thrive in a fast-paced environment and enjoy resolving complex IT issues? If so, we want you to join our team as a IT Support Technician specialising in M365!On offer is:• 5 Days per week, Monday to Friday• 33 days annual leave (inclusive of Bank Holidays)Job Description: As a support technician, you will manage, maintain, and optimise a wide array of IT systems and software, ensuring seamless operations across our organisation. Your role will encompass various systems administration, cybersecurity, compliance, and support tasks.System Management: Administer and maintain various systems and software, including VoIP Service, Compliance, Mail protection, and more.Monitor and optimise system performance to ensure efficiency and reliability.Perform updates, installations, and configurations as needed.Microsoft 365 Suite Management:Oversee Microsoft 365 Suite, including Intune, PowerApps, PowerBI, and more.Manage user accounts, groups, devices, and services.Provide support for Exchange, SharePoint, OneDrive, and Teams.Automation and Scripting: (Advantageous)Develop and maintain PowerShell scripts for automation purposes.Utilise scripts for incident reporting, ID badge management, and more.Service Desk and Support:Provide support for day-to-day ticket management and SLA compliance.Assist in resolving technical issues and providing end-user support.Collaborate with suppliers to procure equipment and negotiate favourable deals.Manage printer and mobile contracts.Requirements: Minimum of 3 years of IT support experience, focusing on M365.Strong knowledge of M365 applications and services.Ability to work independently and as part of a team.Exceptional problem-solving and troubleshooting skills.Excellent communication and interpersonal skills.Dedication to delivering outstanding customer service.Flexible working environment and willingness to travel.Microsoft 365 certification (e.g., MS-100, MS-101, MS-500) desirable but not essential.ITIL certification is desirable but optional.If you're ready to take your career to the next level and become a key player in our IT support team, please submit your C.V and a cover letter outlining your relevant experience and why you're the ideal candidate for this position. Contact Details: National Care Group Tel: 000 000 0000 Contact: Robert Rowlands Email:******
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