IT Support Level 2/3 Technician - Remote (US-Based MSP)
Company Overview:
Our client, an innovative and evolving IT company based in the US, focuses on leveraging new technologies to simplify the world of technology. As a fast-growing company, they are seeking motivated Tier 2 or Tier 3 IT Technicians to join their dynamic team. The company's goal is to revolutionize the industry with fresh ideas and cutting-edge solutions.
Competencies:
4+ years of experience in Level 2/3 Helpdesk support.Proficient in:Microsoft IntuneOffice 365 applications (Outlook, Word, Excel, PowerPoint, Teams, etc.)Office 365 Compliance CenterOffice 365 Security CenterEmail security and configurationOneDrive for BusinessAzure fundamentals and managementDesktop troubleshooting (Windows & macOS environments)Networking knowledge (basic troubleshooting, DHCP, LANs, VLANs, Subnets, etc.)Printer troubleshootingHardware troubleshooting
Key Areas of Focus:
Azure & Office 365: Expertise in the backend of Office 365 including Exchange, Intune, OneDrive, SharePoint, and Admin centers (Security, Compliance, Defender, Endpoint Manager).Email & Exchange: Handling DNS configurations for email, email protocols, migrations, troubleshooting email delivery issues, and ensuring email security.Security & Compliance: Knowledge of Office 365 Security features and compliance standards.Networking: Familiarity with DHCP, LANs, VLANs, subnets, and connectivity troubleshooting.
Expected Responsibilities:
Manage and stay on top of assigned workload.Maintain strong, helpful, and professional relationships with clients.Keep tickets updated and resolve issues in a timely manner.Assist with project work and occasional onsite tasks.Provide after-hours on-call support as needed.Proactively identify and resolve potential issues before they escalate.
Preferred Qualifications: (Not Essential)
CCNA certification (Preferred)Microsoft Certified: Azure Fundamentals (Preferred)Microsoft 365 Certified: Enterprise Administrator Expert (Preferred)
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