It Support Durban

Duties & ResponsibilitiesManage in house software ORV/LMSAn Understanding of Basic SQL and application of DB concepts and best practices.Proficiency with TSQL.Assisting with the installation of Hardware (Label Printers and scales) as required.Assisting with User training, guidance, and support to resolve issues.Supporting the roll-out of new applications.Level 1 Support.Maintaining Ticket SLA.Testing and provide feedback of new system enhancements.Occasional travel to customer sites may be required.Maintaining Master Data.Working Stand-by afterhours and weekendsDesired Experience & QualificationMatric or NQF equivalentDegree/ Diploma/ Certification in Information Technology or related studies preferable.1– 3 years working experience in IT helpdesk environment.SQL Knowledge.Exposure to a logistics/retail working environment would be an advantage.Knowledge of remote software (RDP, TeamViewer etc.)Ability to follow predefined procedures and escalate timeously to the Security Manager where required.Ability to meet deadlines and complete daily tasks within SLA timeframesAbility to use knowledge base resources to resolve problem.Driver's license and own carFluent verbal and written English communication skills.Ability to analyze and resolve problems.Ability to multitask and prioritize.Customer service orientated.Strong team player, with the ability to work independently.Consistent, prompt delivery of often common or repetitive tasksRespect the importance of confidentiality.Excellent attention to detailQuickly able to learn, leverage and incorporate new technology and methodologies on own initiative.Ability to adapt to change.Ability to work under pressure.
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