Company OverviewInternational Company with a Cape Town office. The company is an industry leader in its specialist area of supplying SaaS to clients in 100 countries.Duties & ResponsibilitiesDevelop and maintain a knowledge base including technical documentation, user manuals, and best practices.Ensure proper version control and naming conventions.Produce clear and user-friendly release notes and product guides, as well as instructional videos and multimedia content.Facilitate internal training sessions.Design and deliver new employee onboarding programs.Develop training materials and resources tailored to specific roles and learning objectives.Identify and lead projects to enhance knowledge sharing, such as the creation of an online how-to portal.Incorporate feedback from stakeholders to improve documentation and training resources.Stay abreast of industry best practices for knowledge dissemination and apply these to internal processes.Provide subject matter expertise on their software platform to internal teams.Offer guidance and support on documentation standards and best practices.Respond to technical inquiries and support requests in a timely and accurate manner.Desired Experience & QualificationsBachelor's degree in a relevant field or equivalent practical experience.Minimum of 5 years' experience in a content/knowledge management role with experience in a SaaS environment.Demonstrated experience in technical writing, documentation management, and software training.Proficiency in content creation tools and platforms, including video editing software.Strong project management skills.Knowledge of the telematics environment would be advantageous.A proactive and adaptable mindset, with a commitment to continuous learning and improvement.Strong communication skills (written, verbal, and presentation).Ability to demonstrate high levels of professionalism, customer service, and leadership.Ability to deal with ambiguity.Strong teamwork and collaboration skills.Results-driven, "can do" attitude and resilience.Strong delivery management and organisational skills.Ability to prioritise and effectively manage many tasks at the same time.
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