IT Service Manager – ITIL – MSP Location: North West Industry: IT Salary: £70000 - £80000 per annum + Pension, Medical, Gym Posted: 18/03/2024 Description IT Service Manager, IT Service Operations, Projects, External Clients, Managed Services, Primary Customer Contact, MSP, Software House / Vendor continuous improvement, ITILv4, Creating the framework – Up to 80K – office-based job.
* Are you a visionary within IT Service Delivery?
* Can you create an ITIL service delivery environment from scratch?
* Do you have experience working with external customers and partners?
ROLE: Reporting to the Head of Projects you will be their right hand in respect of Service Delivery and will be a visionary in delivering a world-class IT service. This is not a man-management role. This is all about delivering the service, strategy consolidation, and continuous improvement.
You will be the primary service management contact for the customer and manage customer expectations, as well as ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients.
You will manage service delivery targets, including the definition of SLA's and KPI's, service review meetings, continuous service improvement meetings, internal and external reporting, and ad-hoc communications as well as developing trusted relationships with clients and stakeholders responsible for services and incorporating regular site visits.
You must have extensive ITIL experience and have walked this path in creating a fully operational ITIL service environment. This is about being proactive as well as reactive.
The onboarding with this company is second to none and you will benefit from some excellent training but from the Service Delivery perspective and creating this ITIL service environment we are looking for you to take the lead. You must be able to talk confidently and give real-world examples of when you have previously walked this path and seen such projects from start to finish. You know the pain points, you have experienced the highs & lows, and challenges that come with such a project but as a result this role will also come with autonomy, respect, and a great future.
KEY to this ROLE: ITIL, Service Management, Customer Centric, Engaging, Communication, Forward-thinking, Stakeholder management, Analytical, Visual
This is not a man-management role now but with plans in the pipeline for serious growth you could end up taking your career into senior management where building a team becomes part of it – Exciting times.
The Client: This Global Tech company is expanding; everyone is genuinely excited about the future. Technology & Product investment as well as training & career development for all staff. Working in a first-class office environment with exceptional facilities for employees including a chill-out zone, gym, free car park, and EV charging to name a few.
This client does not provide sponsorship.
BACK POCKET: Salary up to 80K with pension, medical, 25 days holiday. 40-hour week. Interviews will be onsite ASAP. An office-based job commutable from Warrington, South Manchester, Liverpool & Wigan.
If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox, and I shall contact you soon after. If you don't have a CV ready just send me an email and we can talk through the role, and you can get a CV together later. Find me on LinkedIn or Twitter @ITRecruiterJo
Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
Contact: Jo Bevington
Recruiter: Jo Bevington
Phone: 0161 913 2621
Email: ******
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